OPERATING PHILOSOPHY

The whole concept of optimal air ventilation is a matter of science.

Whether the scope of our services are focused on fire control or air quality, it is the combination of trained personnel, tools, methods, system mechanics and chemicals that enables Scientific Fire Prevention and Environmental Services to achieve the objectives of its clients and their regulatory bodies at a competitive price.

Since 1945, Scientific has been a pioneer in this industry. It is with great pride that we serve our 4,000+ clients concentrated in the Tri-State area and spanning from New Jersey northeastward to New Hampshire and Massachusetts. Our clients have come to appreciate the notion that our service is much more than a sticker on a kitchen exhaust hood or a certification on the HEPA filters that lead to a hospital’s surgical wing. To us, Science is our brand name and is brought about through our reliability, responsiveness and thoroughness.

Our services over the years have resulted in a trend-setting set of standards in service delivery, and we back it up with before-and-after photographs, technical feedback and cost-effective solutions for our clients to help them rest assured that the chance of fire or contamination be brought down to the absolute most minimal level of likelihood.

There is one element of our service that can not be solved nor derived scientifically, and that is our customer service. From our sales organization to our administrative staff to our field technicians, we pride ourselves on our ability to train and retain the most competent employees found in the industry, nationwide. Our knowledge and experience is put forth in a language that can be understood by multi-site facility managers, building engineers, executive chef’s and restaurant entrepreneurs alike. The key to the Scientific Fire customer service success boils down to two missions: Exceeding Expectations and Proactive Problem Solving.

To Scientific, exceeding customer expectations is easy. This is achieved through a comprehensive understanding of our client’s operating conditions and environment, fire department and building codes, and an appreciation for the welfare of the owners, employees and patrons located at our client facilities. This perspective results in a commitment we make to each client at the start of our relationship, and is supported with a host of documentation and procedures evident before, during and after each service.

Proactive problem solving is not as easy to impress upon our clients because we strive to take measures, when on site, to deal with issues encountered before they ever become problems. Our clients learn to appreciate this when they see a drastic drop in problems following Scientific’s first service.

Nevertheless, when a problem is identified, Scientific is there at our clients’ side to immediately resolve the matter, whether it is a violation, smoke build-up, leaking duct or the most minor mold spots detected by the naked eye. Furthermore, there are countless incidences where the problems were identified by Scientific upon earlier visits, but not as yet dealt with by the client per our prior recommendations. For us, in these situations, it’s not about the “I Told You So,” but it’s about gaining client trust and translating that into reliability for a long lasting relationship.

We invite you to begin to enjoy the Scientific difference today. There is no other competitor in our market that can boast the class of clientele, the sheer number of facilities under management, years of resident expertise on staff and strict industry standards to which we abide. We invite you to learn more about our company and our services by calling us at 877-327-8801.